Video Issue Repairs for 15″ MacBook Pros

It doesn’t happen very often, but occasionally Apple will announce that they’ve found an issue with one of their products that more than a few users have experienced. In these situations, they offer special Repair Extension programs, which allow people with affected machines to bring their computers in to repair the issue at no charge.

Though it’s never a fun to have to tell folks that their machines may have a problem, the fact that we can now solve this issue at no cost to you is pretty awesome. Today we’ll be going into a little depth about what kinds of issues you might have seen on these computers and what to do and expect if you’re planning on bringing yours in.

First of all, how do you know whether this is relevant to you or not? Well, the program applies only to 15″ and 17″ MacBook Pros built in 2011, and 15″ MacBook Pro with retina display models manufactured from Mid 2012 to Early 2013. To find out when your machine was made, enter your serial number into Apple’s “Check your coverage” tool. If you need help finding your serial number, try this Mac Tip.

If your machine is covered, the next question you’re probably asking is, do I need to bring my system in? If you’re one of the few who have been experiencing distorted video, no video, or unexpected system restarts, our recommendation is yes — bring your machine in as soon as convenient, so we can get this sorted out for you.

If your computer hasn’t been suffering these symptoms, we’re glad to hear it! You of course don’t need to rush down to the store, but keep in mind that the program will end on February 27, 2016. The extension will still cover your computer if it qualifies whether you are experiencing these problems or not, so we recommend bringing your unit in whenever is convenient so we can do some preventative medicine.

So — now you’re planning on bringing in your Mac. There’s a few things you should know before you come by and drop it off, beginning with your backup.

It’s rare that we will run into a problem with your data on a repair, but whenever you’re making a serious change to your computer it’s a good idea to double-check that you have a complete and recent backup of your files. If you aren’t using a backup drive to keep a second copy of your data, now is a very good time to start. We sell a wide range of drives and would be happy to help you set it up!

When to bring in your computer depends on how long you can go without it. Our turnaround time depends on how long it takes to ship your replacement parts as well as how many computers are in the queue before yours. In general we recommend coming early on in the week, as things tend to stack up before the weekend when we don’t have technicians in. Usually you can expect to get your Mac back within 3-4 days or a week at most, but feel free to give us a call and see how the queue looks.

Once it’s here, we’ll run a diagnostic to confirm your machine is eligible and check for any other issues. If your computer has any physical damage, like a broken screen, liquid spill etc. that might prevent us from doing the repair, we’ll give you a quote on that as well.

Finally, if you had your computer repaired for an issue similar to this, and you have one of the units listed above, you might be eligible for a partial refund from Apple.Get in touch with Apple Corporate and let them know to see if you qualify!

As usual, if you have any questions, concerns, comments or suggestions for future newsletters, please hit reply and let us know. Thank you for reading Mac Tips!