Keyboard Service Program for MacBook and MacBook Pro
Apple has determined that a small percentage of the keyboards in certain MacBook and MacBook Pro models may exhibit one or more of the following behaviors:
-Letters or characters repeat unexpectedly
-Letters or characters do not appear
-Key(s) feel “sticky” or do not respond in a consistent manner
Eligible Models
To identify your computer’s model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.
MacBook (Retina, 12-inch, Early 2015)
MacBook (Retina, 12-inch, Early 2016)
MacBook (Retina, 12-inch, 2017)
MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
MacBook Pro (15-inch, 2016)
MacBook Pro (15-inch, 2017)
Stop by the store so we can service eligible MacBook and MacBook Pro keyboards, free of charge.
Your Apple Mac Repair :
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How Long Will This Take ?
We do require up to 48 business hours in order to diagnose issues as we go through Official Apple checklists for physical damage, liquid damage and 3rd Party Non-Apple Parts.
If you require immediate attention, we do offer Rush Service for a $49 charge that bumps you ahead of the line and gets you a response within 24 hours !
Am I Covered ?
Check your MacBook Warranty Status by going to Apple’s Official Warranty Status Page and entering in your Serial Number.
You can find your serial number by logging into your MacBook. Going to the Apple Logo on the top left and selecting About This Mac.
If your Mac isn’t turning on. You can turn it over and find it either on the bottom of your MacBook or the bottom of your iMac Stand
Apple Limited Warranty covers defects for Apple Products from one year of purchase.
Applecare Extended Warranty increases warranty length to three years
Know what you’re covered for by Clicking Here!
What About My Important Data ?
Upon Book-In of your Apple Mac, no matter where it’s serviced, there is always a possibility of data loss. Please Back Up your data.
________ Click Here for Backup Instructions…
Remove Your Device from Find My Mac
YOU MUST KNOW YOUR APPLE ID EMAIL AND PASSWORD!
If you do not know your credentials , this we cannot book in your repair!
Forgot your credentials? Click Here. Logins can be reset by having a Password Reset Email sent to you.
If the password reset will not go through or you require assistance, you can call Apple at 1-800-263-3394
All turned in Apple Macs must have Find My Mac turned off as it prevents our technicians from completing repairs.
_______ ____Click here to learn how to turn Find My Mac off!
